HOH memorial brochure A4 221025 - Flipbook - Page 31
FREQUENTLY ASKED QUESTIONS
Where can I see the designs available and prices?
All of our current designs are available to view and order on our website,
along with further product information and prices. Our website is
www.handonheartjewellery.co.uk.
How do I order Cremation Ashes or Hair Jewellery?
Simply visit our website where you can view, choose & order your chosen
design. As you order, you will be asked to provide any personalisation
details required. Once your order has been placed, if necessary, you will be
provided with a collection pack which can be used to safely supply a small
amount of ashes or hair to our studio.
How much Cremation Ash or Hair is needed to create each piece?
Typically, we require just one spoonful of ashes to create up to 8 pieces of
jewellery, and any remaining ash will be returned to you along with your
昀椀nished piece. If you are providing hair, even a small lock will su昀케ce, as our
designers meticulously select individual strands for use—no amount is too
small for us to work with.
Can you use pet Cremation Ashes or Fur?
Absolutely, the process is exactly the same for both human and pet hair, fur
or ashes.
Can I use more than one set of ashes?
Certainly! Many of our designs are cra昀琀ed to accommodate two sets of
ashes separately within the same piece. Alternatively, we can create designs
where both sets of ashes are carefully combined within the resin, ensuring
you can keep your loved ones close always.
Are the ashes and hair visible in the jewellery?
Our cremation ashes jewellery is cra昀琀ed to be discreet, with ashes or
hair, delicately encased at the base of each piece. 吀栀is is then layered
with coloured crystals and resin, ensuring that the inclusions are subtly
integrated and not prominently visible.
How do I get my ring size?
Measuring your ring size is a simple process, you can order a ring sizer
directly from our website which allows you to accurately determine your
ring size in the comfort of your home.
Do you o昀昀er alternative chain lengths?
For the vast majority of our necklaces, we are able to o昀昀er alternative chain
lengths. If this option is available, you will be able to choose your preferred
length when placing your order.
How long does the process take?
Our jewellery creation process aims for e昀케ciency while maintaining
quality. Typically, our sterling silver ashes jewellery takes about 3 weeks
from the receipt of ashes to completion due to its handmade nature and
multiple steps involved. Gold jewellery will require additional time. For
accurate timelines, please refer to our website when placing your order.
Do you o昀昀er a guarantee on Cremation Ashes and Hair Jewellery?
At Hand on Heart, we understand the importance of your memorial ashes
jewellery and are dedicated to ensuring its enduring quality. We want you
to be able to wear your jewellery with con昀椀dence and so o昀昀er a lifetime
no-fade guarantee on all engraving. Additionally, we are pleased to be able
to extend a 12-month guarantee against manufacturing faults and on all
昀椀ttings, allowing you to wear your cherished piece with con昀椀dence.
Can I contact you to discuss my requirements?
Of course, our friendly customer service team are always happy to answer
any questions you may have and discuss our ranges of ashes jewellery. You
can contact us over email on studio@handonheartjewellery.co.uk, using the
contact form on our website or over social media.
